Starkey Genesis AI
What do you need help with?
Bluetooth Support
Need bluetooth support for your Starkey hearing aids?
Hearing Aid Apps
What you can do with the My Starkey App
Device Control
- Change programs and adjust volume quickly from your smartphone or Apple Watch
- Stream calls and reminders through your hearing devices
- Switch between different listening modes
Remote Support
- Request remote TeleHear sessions with your hearing care professional
- Use TeleHear AI to solve sound concerns with instant adjustments (Omega AI)
- Get detailed, conversational answers to questions with Gen AI Smart Assistant (Omega AI)
Convenience Features
- Find lost hearing aids
- Set reminders
- Use voice commands to learn more and control your hearing aids on-the-go (Omega AI)
Health & Wellness Tracking
- Monitor your exercise and social/cognitive activities
- Track steps and overall activity levels
- Monitor respiratory rate in the background (Omega AI)
- Use Balance Builder for self-guided balance assessment exercises (Edge AI)
- Access at-home exercises to improve stability and coordination (Omega AI)
Fall Detection & Safety
- Detect if you fall
- Have alerts sent to caregivers automatically
Video Tutorials
How to Turn Starkey Hearing Aids ON and OFF
How to Insert AND Remove Standard (RIC) Hearing Aids
How to Pair Hearing Aids to your APPLE DEVICE
How to Pair Hearing Aids to an ANDROID Device
How to Set Up the Thrive Hearing Control App
How to Customize Tap Control
How to Use Find My Hearing Aids
How To Replace Your Hearing Aid Earpiece
Wearing Hearing Aids With Glasses
How to Use Fall Alert
How to Use Hearing Aid Programs
How to Use Hear Share
How to Use Edge Mode +
Hearing Aid Care and Maintenance
How to Remove and Replace Hear Clear Wax Guards
Hearing Aid FAQs
Yes, Starkey offers TeleHear sessions that allow your hearing care professional to make adjustments to your hearing aids remotely. You can request these sessions through the My Starkey app for convenient care from home.
Starkey hearing aids go beyond better hearing to support your overall wellness. They can track your daily steps, monitor physical activity levels, measure social engagement, and track cognitive activity. Some models also include fall detection with automatic caregiver alerts and respiratory rate monitoring.
Starkey hearing aids can detect if you fall and automatically send alerts to designated caregivers or family members. This safety feature provides peace of mind for both you and your loved ones, knowing help can be notified quickly if needed.
Yes, the My Starkey app is compatible with Apple Watch, giving you convenient control over your hearing aids directly from your wrist. You can change programs and adjust volume without needing to pull out your smartphone.
Edge Mode+ is an on-demand feature available through the My Starkey app that helps you focus on speech in challenging listening environments. Use it when you're in unexpectedly noisy situations like crowded restaurants, sporting events, or family gatherings where background noise makes conversations difficult.