How do I reset my rechargeable Phonak hearing aid if it becomes unresponsive?

If your Phonak hearing aid locks up or stops responding, you can reboot it without losing any programs or settings:

For Phonak Infinio hearing aids:Press and hold the push button for at least 15 seconds (regardless of whether the hearing aid is on or off). After 15 seconds, the indicator light will blink green and then turn solid green. Your hearing aid is now ready to use.

For other Phonak rechargeable hearing aids:

1. Press and hold the lower part of the button for at least 15 seconds (regardless of whether the hearing aid is on or off). There will be no light or sound notification when finished.
2. Place the hearing aid in the power-connected charger and wait until the indicator light blinks green (this can take up to 30 seconds). Your hearing aid is now ready to use.